Refund policy
If you are not completely satisfied with the product, you have 14 days to return it to us for an exchange or refund, subject to availability.
Le Labo Store is not responsible for the cost of returning items; these costs remain the responsibility of the buyer. In the case of returned items, the shipping costs of the initial order will not be reimbursed under any circumstances. The buyer will be reimbursed for the total amount of the purchase, minus the initial shipping costs.
All returned items must be new, unworn, unwashed and with original tags.
Please ensure that returned items are well packaged, so that they are not damaged in transit. In the case of shoes, please protect the box, as it is an integral part of the product. Damage to the box may result in refusal of a refund and/or exchange.
Please send returns with a tracking service. Le Labo Store is not responsible for items lost or damaged during the return shipment.
When returning goods shipped outside France, clearly mark the package “Returned Merchandise” to avoid additional customs charges. Le Labo Store is not responsible for customs charges on returns.
___
Return address :
LE LABO STORE
15 rue Mirabel Chambaud
26000 Valence, France
Le Labo Store is not responsible for the cost of returning items; these costs remain the responsibility of the buyer. In the case of returned items, the shipping costs of the initial order will not be reimbursed under any circumstances. The buyer will be reimbursed for the total amount of the purchase, minus the initial shipping costs.
All returned items must be new, unworn, unwashed and with original tags.
Please ensure that returned items are well packaged, so that they are not damaged in transit. In the case of shoes, please protect the box, as it is an integral part of the product. Damage to the box may result in refusal of a refund and/or exchange.
Please send returns with a tracking service. Le Labo Store is not responsible for items lost or damaged during the return shipment.
When returning goods shipped outside France, clearly mark the package “Returned Merchandise” to avoid additional customs charges. Le Labo Store is not responsible for customs charges on returns.
___
Return address :
LE LABO STORE
15 rue Mirabel Chambaud
26000 Valence, France